Frequent Questions

Anonymity / Identification

Can I be identified when making a report?
A .: When making a report you will be asked if you want to identify yourself. If you opt for anonymity there is no possibility of identification, because data such as IP of the computer that originated the report or telephone number that made the connection is not recorded.

If I identify myself, who will have access to my identity?
A .: Only the person responsible for investigating the complaints made by the system, who is a specific person of the company that developed and manages the Legal Ethics.

Treatment of complaints

How will my company be aware of the complaint?
A .: To protect the integrity of the investigation and the anonymity of the complainant, only the essential ones will be passed on to the manager of the Compliance area of the company.

Why can not complaints be made directly to the company?
A .: To avoid conflicts of interest and to avoid denunciations being directed to persons involved in the acts to be investigated.

Can I suffer retaliation for reporting?
A .: Legal Etica is a serious tool and should be used responsibly. However, precisely because it is impossible to identify the whistleblower, in case he opts for anonymity, there is no way that he can be retaliated in any way.

Report

What if I suffer reprisals?
A .: Legal Eticas is a tool that seeks to be recognized for its integrity, therefore prohibits any type of retaliation to whistleblowers. If you have any problem in this regard, make us a new complaint stating the facts, as we will investigate them and we will provide you with a full report on what happened and take appropriate action against the violators.

If more than one person reports, the complaint will have more credit?
A .: No. Denunciations are treated individually and repeated complaints do not affect the seriousness and urgency with which they will be dealt with.

What can I report?
A .: Fraud, bullying, corruption, misuse / misuse of materials, and any attitude that is at odds with the company's Code of Conduct. In doubt, it is worth reporting.

Do I need to have proof?
A: No, but all help is welcome. You can attach documents and photos if you want, but it is not necessary.

How do I track the progress of the report I made?
A .: If you choose to identify yourself, periodically, news will be sent to the registered e-mail. If you opt for anonymity, you will receive a protocol number to follow up the complaint through the Legal Etica channel.

If, after reporting, I remember some detail, how do I communicate to those responsible?
A .: With the protocol number, you can access the system and add this information / document. This access in no way removes the anonymity of the complaint.

What if I lose my protocol number?
A .: If you have chosen anonymity and have not registered any email, you will no longer be able to follow the complaint. If you have registered an email, you will receive the news periodically.

I can only access the Legal Ethics of the computer that I use in the company in which I work?
A: No, the tool can be accessed by any computer or cell phone, both to make complaints and to follow them. Accessing the Legal Ethics of a computer other than what you use is usually recommended to ensure the anonymity of the whistleblower, as malicious third parties can see your screen.